Spokane Public Facilities District Brings Interactive Guest Experiences to Its Venues With Aruba

Aruba Switching, Wireless and Security Solutions Simplify Operations
and Enable Better User Experiences

SANTA CLARA, Calif.–(BUSINESS WIRE)–Aruba, a Hewlett Packard Enterprise company (NYSE: HPE), today announced
that Spokane Public Facilities District (PFD), the first public
facilities district in the state of Washington, has chosen Aruba for a
network refresh that will deliver improved mobile experiences to guests
of the Spokane Arena and First Interstate Center for the Arts, as well
as attendees of the 350+ events held in the Spokane Convention Center.

With an arena that seats 12,500 and is home to the Spokane Chiefs hockey
team, an Arts Center that accommodates 2,500+ and a 300,000 square foot
Convention Center that averages 380,000 attendees each year, Spokane PFD
was intent on modernizing its guest and attendee experiences, while
simplifying operations for its IT staff. The facilities district began
looking at a complete network upgrade, with a focus on the Wi-Fi
infrastructure, to address its needs.

“We’ve had an increasing demand for Wi-Fi in our arena for our Chiefs’
games as well as NCAA tournament games and concerts, both from event
attendees and the promoters and performers who want to interact with
fans via social media platforms,” said Teresa Hudak, Marketing Manager
and Member Services for Spokane PFD. “The key driver for this network
upgrade was improving both the experience our guests have when they walk
through the front doors of our facilities, as well as the experience
promoters, artists, athletes, and performers have when they come in the
back door.”

Working with partner Structured,
Spokane PFD evaluated a number of networking vendors including Cisco –
whose wireless was already deployed in the convention center, as well as
Xirrus and Ruckus, but ultimately, selected Aruba. Using Aruba 802.11ac Access
and Mobility
, Aruba
Access Switches
, AirWave
network management and ClearPass
for secure device onboarding and policy management, Spokane PFD enabled
pervasive Wi-Fi inside the Spokane Arena and First Interstate Center for
the Arts, and is in the process of replacing the Cisco Wi-Fi in the
Spokane Convention Center with Aruba wireless. In addition, Spokane PFD
has deployed the Aruba wireless outdoors in select areas for some of its
service truck and bus lots.

The new network allows for a host of critical applications that have
helped Spokane PFD enhance its guests’ mobile experiences, as well as
simplify operations and improve productivity. With more reliable and
secure Wi-Fi in place, ticket scanners at the three facilities’
entrances are now faster and more efficient, arena concessionaires can
use iPads to quickly take and fulfill orders, as well as update their
menus in real time, guests can easily post to social media, check email
and access the Internet and the Spokane Chiefs can launch their mobile
app for better fan interaction. Digital signage is also connected and
used throughout the arena to provide fans and attendees with important
information and directions and for marketing and promotions.

ClearPass is a crucial part of the network, enabling secure mobile
device onboarding and guest access in both the Arena and Center for the
Arts. In addition, once the new Wi-Fi and ClearPass are rolled out in
the Spokane Convention Center, Spokane PFD will benefit from branding
flexibility, with customized “skins” for each of the three venues,
secure access for both wired and wireless devices connecting to the
network, easy SSID set-up in the convention center for events wherein a
variety of exhibitors and vendors need access, and support for IoT
devices and applications.

“With ClearPass, we’ll immediately have secure access and the ability to
define policies, but we’ll also feel confident that we can embrace IoT
without the associated security worries,” said Monte Koch, Director of
Facilities and Operations for Spokane PFD.

Spokane is already diving into IoT now that they have a secure and
reliable network foundation. The three Spokane facilities have tech
booths that need to be closed to block out noise, but also need to be
kept cool; heat sensors mounted in these rooms can now be connected to
the network, so an alert can be sent if the air conditioning unit fails
and the heat threshold is surpassed. In addition, humidity sensors in
the arena bowl can be connected to ensure the ice is kept to the correct
temperature for hockey games. IT can access the sensor information at
any time to monitor or make changes.

Looking ahead, Spokane PFD will deploy Aruba
Bluetooth Low-Energy (BLE) Beacons
to complement the location-ready
Aruba APs it has already installed, as well as the Meridian
, to enable wayfinding and mobile engagement for the
Convention Center and Performing Arts Center. These tools will help
further enhance user experiences, as well as allow the district’s
marketing department to access data and analytics for more targeted
promotions. Eventually, the district would like to use its Aruba
mobile-first network with the location-based services platform to allow
in-seat concessions ordering in the Spokane Arena, among other
capabilities that will help further engage fans and event attendees.

“The opportunities are really endless once the proper infrastructure is
in place,” added Ryan Wilson, IT Manager for Spokane PFD. “With the
Aruba network, we have the foundation we need to realize the vision for
all of our district’s venues.”

About Aruba, a Hewlett Packard Enterprise company

Aruba, a Hewlett Packard Enterprise company, is a leading provider of
next-generation networking solutions for enterprises of all sizes
worldwide. The company delivers IT solutions that empower organizations
to serve the latest generation of mobile-savvy users who rely on
cloud-based business apps for every aspect of their work and personal

To learn more, visit Aruba at http://www.arubanetworks.com.
For real-time news updates follow Aruba on Twitter and Facebook,
and for the latest technical discussions on mobility and Aruba products
visit Airheads Social at http://community.arubanetworks.com.


Kathleen Keith
Aruba, a Hewlett Packard Enterprise company

Aruba, a Hewlett Packard Enterprise company

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